Welcome to Soohap!

Returns

SOOHAP offers return policy for item bought directly from this online store within 30 days from shipment.  Items bought from our consigned stores and our authorized reselling stores are not cover by this return policy.

 

Simply write to us about your request, and then send us back the item in its own original packaging to our Hong Kong office.  Please make sure it’s well-packed and insured so that it delivers safely to us.  Refund can only be made against the amount of the returned item, and shipping fee paid is not refundable.

 

If an item received is defective, please email us and describe the situation before sending us back the defective item.  We can refund the amount of the returned item or send you a new item.  In some case, we may send replacement parts to quick fix the defective item.